Communications
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What is
the difference between the mini PTT and the larger PTT?
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OTTO offers two different styles of PTT's to accommodate
different applications and radio models. The mini PTT is smaller
and designed for hospitality, retail and light industrial
applications. The mini-PTT is rated at a 200,000 cycle life
while the larger PTT is rated at a 500,000 cycle life.
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What is
OTTO's standard warranty policy? |
OTTO warrants it's products for 15 months from date of
manufacture. This warranty applies to US and International
customers. Consult your local distributor or contact OTTO
directly.
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How do I
tell when my product was manufactured to verify if it is still
within the 15 month warranty period? |
All products are stamped with a four digit date code. The
first two digits indicate the year in which it was manufactured
and the second two digits indicate the week. For example, 0240
indicates the product was manufactured in the 40th week of 2002.
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Are OTTO's
products rated Intrinsically safe or FM approved?
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Because OTTO products are accessories that work in
conjunction with a two-way radio, they typically do not have a
standalone FM or Intrinsically safe rating. It is difficult for
OTTO to test every possible radio and accessory configuration.
Contact your original radio equipment manufacturer to determine
approvals for that radio model and applicable accessories
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What does
25dB NRR mean and do your headsets meet OSHA requirements?
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NRR stands for Noise Reduction Rating on the hearing portion
of a headset. Typically, 25dB NRR would provide sufficient noise
reduction in an environment with 114dB maximum. This assumes
that the standard level of 90dB for 8 hours is considered normal
working conditions. None of the OTTO products are labeled as "OSHA"
approved due to the fact that OSHA has specific guidelines
depending on the users environment. Your Safety or Personnel
Department can provide you with the guidelines set for your
environment.
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What
information does OTTO require to provide a quote on accessories?
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Your OTTO Customer Service Representative will need the
brand and model of the radio with which the accessories will be
used. For example, Motorola GP300 radio, or Kenwood TK250 radio
model.
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Does OTTO
sell direct to End Users? |
OTTO will sell accessories direct to End Users in the USA at
List prices. Outside the USA, OTTO will sell direct to users
only in those countries where it has no exclusive Distributor.
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I have a
speaker mic with an 1/8" or 3/32" jack. Which earphone kit will
fit? |
If you an 1/8" jack, the 3.5mm plug is the one you need. If
you have a 3/32" jack, the 2.5mm is the required plug.
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What 2
prong plug do you have that will fit my XXXX radio?
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Beware, even though a plug may fit into your radio jack, if
it is not specifically wired for that radio's circuitry it may
not function properly and can even damage your radio. Plugs with
10mm spacing and 2 prongs vary from mono/mono, to stereo/stereo
and stereo/mono. Always use accessories designed for your
specific radio.
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Do I need
a return authorization number to return product?
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Yes, please contact our Customer Service Department toll
free at 888-234-6886 or email comsales@ottoeng.com to obtain a
return authorization number.
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I am a
dealer and sent in a product under warranty and already replaced
the unit with my customer. I've received the used equipment back
from OTTO stating they could not duplicate the failure. What
does OTTO recommend I do with these units?
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Ideally, it is best for dealers to test all equipment before
it is returned to OTTO, preferably on the customer's radio. The
more information you can provide about the failure mode and
radio model, the easier it will be for OTTO to try and duplicate
the failure. In this instance, the returned kits, can be used as
loaners or rental equipment.
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Does OTTO
automatically send out a new replacement accessory if the failed
unit is still within the warranty period?
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OTTO does not automatically send out replacement units
because each returned unit is analyzed for failure mode in order
for OTTO to track trends and make product improvements. In many
cases, the failure mode was due to hygiene issues and many are
also found to be fully functional. These products cannot be
resold by OTTO, thus they are sent back to the customer to use
as a spare.
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Does OTTO
offer repair on their accessories? |
OTTO provides repair services on selected products for a
nominal fee. In addition, several replacement part options are
available which will allow your technician to repair your unit.
Contact Customer Service or check the replacement parts section
of our website or current price book.
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Does OTTO
give discounts on volume buys? |
OTTO products are competitively priced. We do offer
discounts on products that have $15.00 List Price or higher
based on the following: 0-99 Units 0% Discount 100-499 Units 5%
Discount 500+ Units 10% Discount
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Will OTTO
develop special accessories for an item that I do not see in the
price pages or on your website? |
Contact OTTO direct for any special requirements that you
may have. Each request will be reviewed with an Account Manager.
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Who can I
contact for technical assistance? |
| Always start with your Customer Service Representative. If
they are unable to assist you, they will direct you to an
individual that will help address your question. |
